Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5–8 business days. Expedited options are available at checkout.

Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Contact us at support@euhomykitchen.us as soon as possible.

Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders. Check current thresholds at checkout.

How do I track my order?
You'll receive a tracking number via email once your order ships. You can also visit our Track My Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Refund & Return Policy.

How long does it take to receive a refund?
Refunds are processed within 5–10 business days after we receive your return.

What if my item arrived damaged?
Contact us within 7 days of delivery at support@euhomykitchen.us and we'll make it right.

Products

What type of ice do your ice makers produce?
Our machines produce soft, chewable nugget ice — the same kind found at your favorite restaurants and hospitals.

How much water does the ice maker need?
Please refer to the product manual included with your unit for exact water requirements and capacity details.

Do your products come with a warranty?
Yes! Our products come with a manufacturer's warranty. See our Warranty Policy for details.

Still Have Questions?

Reach out to our support team at support@euhomykitchen.us and we'll be happy to help.